In recent months, customer service disputes have been drawing huge amounts of attention on social media, sometimes resulting in significant recompense for people who have gone viral with their complaints. In his statement, Pope also said that he has received a number of threatening messages which have included offensive slurs as a result of going viral on Twitter, saying he believes a number of accounts that directed negative remarks at him were bots. "You can empathize with people in need or workers and at the same time prioritize your safety and expect companies you deal with to ensure that is paramount," he told Insider. In a statement given to Insider via Instagram messages, Pope said he feels it is common for customers like himself to turn to social media to resolve customer service issues, and that while negative remarks framed his tweets as "elitist," his actual intentions were to complain about a potentially "dangerous" scam. Many users said they felt more criticism should be directed at the company for not paying their workers higher wages, and that they did not feel Pope should have tweeted his complaint as it might put the individual driver's job at risk. Some users expressed sympathy for the delivery driver, saying he works in a profession with notoriously low pay, and that it should not be a huge inconvenience for a customer to send him a few extra dollars for gas. Pope's initial tweet received 2.9 million views and 1,361 quote tweets, and it hugely divided opinion among Twitter users over whether it was appropriate to publicly launch a complaint against the driver. My lawyer brain is active on this," Pope wrote in his response to the company. "It definitely was a harrowing experience and something I do not want to experience again a person coming to my home pressuring me for money. The Uber Support account responded to Pope's tweet, saying the alleged behavior was "definitely not OK," and telling Pope that a member of the support team would be following up with him on his complaint. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.Īs a matter of policy, BBB does not endorse any product, service or business.Account icon An icon in the shape of a person's head and shoulders. BBB Business Profiles are subject to change at any time.
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